Viết thư phàn nàn bằng tiếng anh

Trong nội dung bài viết này, KISS English sẽ chia sẻ cho chúng ta cách viết thư phàn nàn bởi tiếng Anh. Hãy theo dõi nhé.

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Xem clip của KISS English về phong thái học từ vựng giờ Anh khôn xiết tốc nhớ lâu tại đây nhé.

Ngày nay, lúc sử dụng những dịch vụ ứng dụng hay mua sắm và chọn lựa trực tuyến, họ không thể kị khỏi các sự cố ko kể ý muốn. Với mục đích đưa ra lời khuyên cho những chủ cung cấp dịch vụ hay để trình bày, khiếu nại cho phiên bản thân thì việc viết một lá thư phàn nàn là cần thiết (letter of complaint). Trong bài viết ngày hôm nay, KISS English sẽ gợi ý cho các bạn làm sao để có một bài viết về trung thu bởi tiếng Anh hay độc nhất nhé. 

Cấu Trúc Thư Phàn Nàn bằng Tiếng Anh

Một Số mẫu mã Thư Phàn Nàn bằng Tiếng Anh

Mẫu 1:Dear Sir,

My name is Addison. I purchased online a dress from your siêu thị and my order number is #26102001. However, against all my expectations, I was fairly dissatisfied with the unique of the product and its delayed arrival.

Firstly, I placed the order online on the 15th of January. But not until two weeks had gone by did I receive this product while you promised to send it khổng lồ me for around 6 days. Secondly, the product I got is a faulty one và it is far different from what I saw on the website. The cloth material và patterns of the dress only have a few similarities in comparison with the sản phẩm you suggested to lớn me. In addition, you gave me a yellow one instead of sending me a trắng dress as I ordered.

I will not demand a refund but please arrange for a replacement of this product at the earliest. I hope that this problem will be solved promptly.

Yours faithfully,


Mẫu 2:Dear Sir,

I am writing this letter khổng lồ express my disappointment with the chất lượng of service from your company. I booked online a package tour on the website of your company but unfortunately, the trip did not live up to lớn my expectations.

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When it comes to my trip, I was deeply dissatisfied not only with the delayed flight but also low- the chất lượng service from your company. As I booked an all-inclusive vacation package, the accommodation at least should have provided necessities to lớn satisfy my demands but it did not. For three days, I had to lớn live cramped in a narrow và lightly furnished room. In addition, the air conditioner and the shower were out of order, which really annoyed me. Moreover, a visit lớn the zoo was canceled unwarrantedly only because of rainy weather.

In this worst-case scenario, I expect to receive a refund from your company for all the charges I paid or any measures you could take to compensate me. I look forward lớn a swift solution to lớn this matter.

Yours sincerely,


Mẫu 3:Dear Sir / Madam,

I went to lớn the Big Star cinema which belongs lớn your company last Saturday, và I must say that it was the worst experience at a cinema I have ever had. I came there khổng lồ watch the film Avengers at 7 pm, but I had khổng lồ leave early when the film did not finish due khổng lồ some unwanted events. First of all, I had purchased a pair of tickets online và paid via my credit card; however, when I came lớn check-in, the staff said that he did not receive any confirmation of my tickets & I had lớn buy new ones. I really wanted to lớn watch it so I agreed with him even though I was a little bit confused & upset. I also bought a large box of popcorn và two cups of soft drinks, but the service staff only gave me a medium-sized box after he had charged me enough money for the large one. I did not have a chance khổng lồ complain because there were too many people on the line, and he also did not mind listening khổng lồ me. When I finally found my seat inside the theater, I had to clean it up myself because it seemed that the janitor did not clean the area after the last movie. I was sitting there & wondering why did I even need lớn spend a whole lot of money to lớn get the anger & unsatisfactory. My friend was upset, too; but we tried to lớn watch the movie because we had already suffered till that moment. However, some of the kids started to lớn scream & cry out loud but none of the staff seemed to lớn care about that. That was the last straw for us, và we decided to lớn leave immediately even though it was just 15 minutes into the movie. I hope that you can take my complaint seriously & have a plan lớn improve your service. I will still come back for the next movie and expect a change.

Thank you for your time.



Lời Kết

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